Privacy Policy
Last Updated: 01/07/2026
BackTaxesUSA (“BackTaxesUSA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our tax preparation services, contact us, or interact with any related products, services, or features we provide.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from third-party services you choose to connect or use.
Information You Provide
Depending on how you use our services, we may collect:
- Name, email address, phone number, and mailing address
- Account login information
- Payment or billing information
- Tax-related information you choose to provide, such as income, deductions, filing status, dependents, employer information, identification details, and other information needed to prepare or file a tax return
- Documents, forms, images, or files you upload
- Messages, support requests, feedback, survey responses, or other communications you send to us
Information Collected Automatically
When you use our website or services, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and links clicked
- Referring website or source
- Date, time, and duration of visits
- Approximate location based on IP address
- Cookies, pixels, and similar tracking data
2. How We Use Information
We may use personal information to:
- Provide, operate, and improve our website and services
- Create and manage user accounts
- Prepare, assist with, or support tax filing services
- Process payments and transactions
- Respond to customer support requests
- Send service updates, security notices, and administrative messages
- Personalize your experience
- Improve website performance, features, and user experience
- Detect, prevent, and investigate fraud, abuse, security incidents, or illegal activity
- Comply with legal, regulatory, tax, accounting, and reporting obligations
- Send marketing messages, offers, or updates where permitted by law
3. Tax Return Information
If you use our services to prepare or file taxes, we may collect sensitive tax return information. We use tax return information only as needed to provide tax preparation, filing, customer support, compliance, security, and related services, or as otherwise permitted or required by law.
We do not sell tax return information.
We may share tax return information only when necessary to provide the services you request, when you authorize us to do so, with service providers who help us operate our services, with tax authorities as part of filing or compliance, or when required by law.
4. How We Share Information
We may share personal information with:
- Service providers that help us operate our website, tax services, payment processing, analytics, customer support, email delivery, hosting, security, and related business functions
- Government agencies, tax authorities, courts, regulators, or law enforcement when required or permitted by law
- Professional advisors, such as lawyers, accountants, auditors, and insurers
- Business partners or integrated third-party services when you choose to use those features
- Successors or potential buyers in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
We do not sell your personal information in the traditional sense. If we use advertising or analytics tools that may be considered “sharing” under certain state privacy laws, you may have the right to opt out as described below.
5. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
- Keep our website functioning properly
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Protect against fraud or misuse
- Measure marketing effectiveness
- Deliver relevant content or advertising where permitted
You can usually control cookies through your browser settings. Blocking cookies may affect some website features.
6. Data Retention
We keep personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and meet tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and the reason we collected it.
7. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, system, or method of transmission is completely secure. We cannot guarantee absolute security.
8. Your Choices and Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of your information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data sharing, where applicable
- Limit certain uses of sensitive personal information, where applicable
To make a privacy request, contact us at:
Email: samcummins@backtaxesusa-com
Mailing Address: Address
We may need to verify your identity before processing your request.
9. Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing messages, we may still send you important service, account, security, tax, or transactional communications.
10. Third-Party Websites and Services
Our website or services may link to third-party websites, tools, payment processors, tax authorities, integrations, or other services. We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before providing information to them.
11. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
12. Artificial Intelligence and Automated Tools
We may use automated tools, analytics, machine learning, or artificial intelligence to improve our services, enhance support, detect fraud, improve accuracy, or personalize the user experience.
We do not use your tax return information for unrelated AI training unless we have the legal right and appropriate consent to do so.
13. State Privacy Disclosures
Certain U.S. state privacy laws may require additional disclosures about the categories of personal information we collect, use, and disclose.
In general, we may collect the following categories of information:
- Identifiers, such as name, email address, phone number, mailing address, IP address, and account information
- Financial and tax-related information
- Commercial information, such as purchases or service history
- Internet or network activity, such as website usage and device information
- Geolocation information, such as approximate location from IP address
- Communications with us
- Sensitive personal information, where needed to provide tax-related services
We collect and use this information for the business and legal purposes described in this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after an updated policy is posted means you accept the revised policy.
15. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
BackTaxesUSA
Email: samcummins@backtaxesusa.com
Address: Address
Phone: Phone